Returns & Exchanges
Due to the custom nature of our digitization services, we offer a satisfaction guarantee. If you are not happy with the quality of your transfer, we will re-digitize your media at no additional cost.
1
Contact Support
Reach out to our customer service team within 30 days of receiving your order to report any quality issues.
2
Review & Approval
Our technicians will review your digital files and original media to determine the best course of action.
3
Secure Return
If a re-transfer is required, we will provide a complimentary shipping label to send your media back to our lab.
4
Resolution
We will process the correction and ship your updated digital files and original media back to you via priority mail.
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30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing